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Frequently Asked Questions
ORDER
When will my order ship?
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PST will not be shipped out until the next business day. If you order after 11 am PST on a Friday, your order will likely be shipped out on the following Monday.
How can I track my order?
Once your order is shipped, you'll receive a shipping confirmation email with your tracking number and a link to track your package.

Simply click the link in the email or enter your tracking number on our Track My Order page.
Where do you ship from?
All orders are shipped directly from our U.S. warehouse to ensure fast and reliable delivery.
PRODUCTS
How do I clean my WIZEKA knife?
Wash your Wizeka knife immediately after each use. Carefully wash it by hand and then dry immediately after washing to make sure all moisture is gone before storing back.
What should I use to clean my WIZEKA knife?
When washing your knife by hand, use only soft sponges while still ensuring the schmutz gets off. Never use abrasive sponges or scouring pumices as those can eventually dull a high-polished knife.

Got more questions for us? Please send us an email at  service@wizeka.com and we'd love to help you out!